From your account you can start a new order, manage existing orders or update your account information.
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If you would like to schedule a meeting to discuss your specific requirements, or if you need additional help in menu planning, please contact our sales department at catering@andrew.cmu.edu or 412-268-2129.
The prices outlined in this guide pertain to services rendered during our normal hours of operation, Monday–Friday, 7:00 am to 7:00 pm. Our catering office hours are Monday–Friday, 8:30 am to 5:30 pm. Certain services (such as china service, tended bars, chef stations, etc.) or catering services executed outside of our normal hours of operation may require service attendance. Please contact our catering department for more information regarding your specific order.
To ensure your event is a success, we require orders to be placed 72 hours prior to your event date to avoid a 15% rush fee. Your final guest count is needed 48 hours prior to your event date. The final invoice will be based on the guaranteed guest count number provided or the number of guests in attendance at the event, whichever is greater.
To ensure quality selections and product availability, we request that functions be scheduled with as much advance notice as possible—at least three business days in advance. Orders placed within 24 hours of your event may be subject to an additional 15% rush charge. We understand that last-minute requests may occur, so please call us to discuss your specific catering needs.
We require a minimum of $50 for deliveries. For orders less than $50, please speak with a Catering Sales Representative to discuss options for items to be picked up.
All cancellations must be submitted in writing and received by our office at least five (5) days prior to the event date. Any event that is not canceled within this period will result in a 50% payment of the total amount of the contract. Events that are canceled within a 24-hour time frame will result in 100% payment of the total amount of the contract, plus additional charges for rentals, equipment, and linens.
If a cancellation is received after normal business hours, your request will be processed the next business day. Catering office hours are Monday–Friday, 9:00 am to 5:00 pm. We understand that last-minute cancellations are occasionally unavoidable. Please contact the catering department to discuss re-booking incentives for cancellations due to unforeseen conditions.
Event locations must be reserved prior to the event. Please ensure you have tables ordered and that facilities are unlocked to allow for prompt delivery and clean-up. Based on the complexity of your event, we may need up to two hours prior to your setup time and two hours following your scheduled event time for breakdown.
There is a charge of $75.00 for wait staff to set up and clean up on all orders, except for those where catering is not required to be picked up. These orders are charged a fee of $35.00 for drop-off.
Orders are typically scheduled to be set up 30 minutes prior to your event unless otherwise noted. Additional fees may be applied for after-hours and off-site deliveries. Events that do not require a server present, as well as late-night and weekend orders, will be picked up the next business day.
Certain events require wait staff to be in attendance for the duration of the event and are billed for a four (4) hour minimum. All events served on china require wait staff.
Service Staff Rates:
To ensure the fluidity of your event, appropriate staffing is arranged by the catering department. Our trained sales representatives can offer suggestions based on your specific event.
General Staffing Guidelines:
*Per University policy
*Additional wait staff may be needed for served meals with china service
The individual that authorizes a catering order commits to borrowing all equipment provided. The complete return of the borrowed equipment is the responsibility of that authorized individual. If any equipment is lost, broken, or removed from the service site, a replacement cost will be applied. If your event requires special equipment, applicable rental charges will be added to your final invoice.
As your selected caterer, we provide your event with linens for banquet tables for our food and beverage setup. Linens for other tables, such as registration and seated tables, are available for an additional fee.
A wide variety of sizes and patterns of specialty linens and décor items are available to enhance your event. Samples may be provided upon request and are priced based on selection. China service is available for an additional charge and includes linen napkins. Please ask a catering sales representative for details.
In most cases, payment is as simple as providing an Oracle string. We also accept MasterCard, Visa, or cash. When paying by credit card or cash, a 50% deposit is required at booking, with the remaining balance due 24 hours prior to the event.
